Sales And Service Officer Job Opportunity at Kilimanjaro Co-operative Bank Limited (KCBL)- January 2021

 Sales And Service Officer Job Opportunity at Kilimanjaro Co-operative Bank Limited (KCBL)- January 2021

Kilimanjaro Co-operative Bank Limited (KCBL) is the only Co-operative Bank in the country, Headquartered in Moshi – Kilimanjaro is a fully-fledged Bank owned by Co-operatives and private business entities. The Bank is ambitiously reorganizing its business model and implementing a growth strategy to widen nationwide outreach and network expansion to support the government Cooperative movement agenda and mass-market financial inclusion for Co-operatives, retail, and SMEs across the country.

To deliver its strategic agenda and lasting customer experience, the BANK is seeking to recruit professional, competent, and experienced Tanzanian to grow their careers and fill the following vacant positions listed below;


Terms: Permanent

Reporting to: Team Leader- Customer Experience.

Placement: Branch

Work Station: Moshi-Kilimanjaro

JOB PURPOSE: Provide best of class customer services and product selling and cross-selling support to meet customer’s expectations and deliver value to the bank and a lasting experience to the customer.


  • Offer the best of class front office service management receiving and working on customer feedback
  • Attend and respond to customer inquiries quickly and attentively as per agreed SLA and TAT
  • Flexibility to sell and cross-selling back products, services while receiving and authorizing payments instruments, cheques, and digital channels
  • Manage and promote customer usage of alternative banking and digital channels
  • Maintain relationships with clients by providing support, information, and guidance; researching and recommending new service and products available
  • Daily planning and execution of sales in relation to driving the new customer to the bank, cross-selling, and up-selling of bank products and services.
  • Provide world-class and lasting customer experience to aid in business solicitation from customers to ensure business growth in line with bank business growth strategies.
  • Reconcile front office registers, card and PIN issues, books of accounts to ensure proper records keeping to guaranteed operational safety and excellence
  • Open accounts and customer card request to ensure that customers’ accounts are opened in line with bank policies and procedures
  • Build positive working relationships with existing customers for repeat businesses.
  • Identify and contact potential customers to increase customer base.
  • Develop customer retention and outreach strategies.
  • Multi-task and flexibility to sell and cross-sell bank products and services
  • Handle, resolve and report customer complaints quickly as per agreed Service level agreement (SLA)

Also Read:


In-depth knowledge of bank products, services, and process
Excellent communication and interpersonal skills
Ability to multitask and result in orientation.


  • Bachelor’s Degree in Commerce, Business Administration, or any other related disciplines.
  • Professional Banking Certification will be an added advantage.
  • At least 3 years’ experience in banking operations and customer service management


Attractive and competitive packages commensurate with the demand and requirement of the job will be offered.


If you have what it takes to fill the announced vacant posts; you’re encouraged to submit your application with a detailed resume/CV attached with copies of academic certificates, your full contacts (address and telephone numbers) and three referees addressed to:

The General Manager,

Kilimanjaro Co-operative Bank Ltd,

Please, note:
Applications should be hand-delivered to the Bank offices in MOSHI or emailed through

The deadline is set at 16hrs on the 25th January 2021.

Shortlisted candidates should be ready for a written and oral interview.


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